Question 1

How do I install SpaControl?

Accepted Answer

Open the service panel on your spa and plug SpaControl into the Balboa control box with the cable in the box. Then press Wi-Fi Setup on the unit and add it to your account in the app. SpaControl starts learning your spa right away.

Question 2

What do I need?

Accepted Answer

A spa with a Balboa control system and Wi-Fi where the spa stands.

Question 3

Do I need an electrician?

Accepted Answer

No. SpaControl plugs into a port on the Balboa control box inside the spa cabinet; no mains wiring is involved. If you would rather not open the service panel yourself, your spa dealer or an installer can do it in a few minutes.

Question 4

Can I still use the spa's own control panel?

Accepted Answer

Yes. Your spa keeps its own control system and panel. SpaControl works alongside it and sets the heating plan; the panel works as before.

Question 5

Which spas does SpaControl work with?

Accepted Answer

Spas with a Balboa control system. Search for your brand or model on the front page for an instant answer.

Question 6

My spa isn't on the list.

Accepted Answer

Tell us the brand and model through the search on the front page or on the contact page. We add new spas all the time. A photo of the spa's display is usually enough to settle it.

Question 7

How much will I save?

Accepted Answer

The average estimated saving across SpaControl units in operation is 29 EUR a month, an estimated 35% reduction in heating costs over the last 30 days. Your saving depends on your spa: insulation, heating capacity, the weather, your temperature and how you use it. We cannot estimate it before SpaControl has learned your spa.

Question 8

How are savings calculated?

Accepted Answer

SpaControl measures how much energy your spa needs and when it heats. We price that heating with the electricity price for each hour. Then we take the same amount of energy, spread it evenly over the same hours, and price it the same way. That even spread stands in for a standard thermostat, because nobody can know exactly when a thermostat would have heated.

The difference between the two costs is the estimated saving. SpaControl moves heating to cheaper hours. It lowers what heating costs, not the amount of energy the spa needs.

Question 9

How is the payback period worked out?

Accepted Answer

From the average estimated saving. The first month counts the full saving, because the first 30 days of the subscription are free. Every month after that counts the saving minus the 3.88 EUR subscription, until the total passes the 133.37 EUR unit price. It is an average, not a promise for your spa.

Question 10

How is this different from switching off when power is expensive?

Accepted Answer

A price limit only stops heating in expensive hours and heats whenever power is under the limit. SpaControl predicts tomorrow's heat need from your spa and the weather forecast, and places it in the cheapest hours of the day.

Question 11

What does the subscription cover?

Accepted Answer

The daily heating plan: hourly electricity prices, the weather forecast, the model that learns your spa, and the app.

Question 12

What does it cost?

Accepted Answer

3.88 EUR per month. The first 30 days are free. The subscription starts when your order ships.

Question 13

Can I cancel?

Accepted Answer

Yes, at any time, from your 4Power Cloud account. Without a subscription the spa runs on its own control system as before; the daily plan and the app pause until you subscribe again.

Question 14

How does the 90-day trial work?

Accepted Answer

Use SpaControl on your spa for up to 90 days from the day you receive it. If you are not satisfied, write to us and send the unit back undamaged with its accessories, and we refund the unit's purchase price. You pay the return shipping; the original shipping and any paid subscription are not refunded. This is in addition to your statutory right of withdrawal.

Question 15

When will it arrive?

Accepted Answer

Orders ship from Denmark. Order on a weekday before 17:00 and we ship the same day. Delivery in Denmark takes 1–9 business days; other countries take a little longer.

Question 16

Which countries do you ship to?

Accepted Answer

Denmark and Sweden.

Frequently asked questions

Installation

Compatibility

Savings

Subscription

Returns and delivery